Source Supply - Service Charter


We have over 20 years’ experience in procurement and supply chain management in over 50 countries. Our network is global and enables us to avail all benefits related to a comprehensive global market assessment for your project needs.
Headquartered in Shanghai and with offices in Hong Kong, Sao Paulo, Johannesburg, Singapore, Brazil, China, Kenya, Nigeria, South Africa, Tanzania, USA & Zimbabwe are able to penetrate logistically complex locations, providing our clients with a distinct advantage.
This has enabled us serve a diverse and globally distributed client base, in more than 50countries availing the following global efficiencies:

  • Low cost of products and raw materials
  • Economic efficiencies such as tax breaks and low trade tariffs
  • Tapping into resources unavailable domestically
  • Alternate supplier/vendor sources therefore competitive pricing
  • Increase in total supply capacity


Source Supply can cumulatively manage every phase of the supply process from product development, production, sourcing, customer returns, warehousing and logistics; in addition to management of supplier information.
This end-to-end service ensures constant supply while supporting our clients in sourcing their needs in line with their long term plans. Some of the services we provide include:

  • On-the-ground supplier management on your behalf
  • Production management of prototypes
  • Handling Price agreements and contracts
  • Consolidation in cases of dealing with geographically distributed suppliers
  • Importation
  • Warehousing
  • Manage customization of products with the suppliers
  • Airfreight and shipping
  • Customs clearance
  • Technical assistance on installation of equipment
  • Follow up services on products and services delivered i.e. warranty issues arising and spare parts sourcing


With over 20 years’ experience, we have established relationships with a large network of suppliers which gives our clients an exceptional variety of choice in products and services.
Our proven experience in global sourcing enables us to make comprehensive market assessments and suggest the best fit, tailor-made for your particular needs and locality.
For unique projects, our database of manufacturers allows us to contact accessories factories, request a catalogue (if one is currently not on file) and begin discussing various options with our client. If a product or raw material is not available, we work with the manufacturer to alter an existing product to fit the requirements of our client.
We can incorporate a client’s own labels/names on the products (dependent on product patents). We can also accommodate changes in color, personalized packaging, etc. for bespoke content.


With our experience and know-how of the latest technologies in the field, Source Supply considerably reduces liability risks associated with uninformed or inexperienced procurement practice.
We provide technical assistance when required; and we regularly fly engineers and managers to provide on-the-ground support with the machinery we have purchased on our clients.
Additionally, our in house testing facilities and ‘Pipeline’ track and trace system ensure the monitoring of equipment performance in line with the manufacturer’s quality assurance.


The Source Supply Pipeline is a secure Collaboration & Relations Manager system that has significantly eased the efficiency in our procurement and client relationship system. It allows our staff and clients alike to manage all procurement needs virtually from any region. This online system allows the user to log on the ‘live’ at any time, track goods, view related documents and to stay updated on all delivery and warranty proceedings.

Features of the Source Supply cargo tracking system:

  • The “Source Supply Pipeline” works with the varying time zones allowing an non-confusing access on goods status, necessary documentation, photos and records real time.
  • The collaborative hub ties-in all the documents, waybills, payments, invoices and clients input.
  • Staff at loading avenues and factories can access all data; supplier/ client contacts, the specifications of the goods being purchased, and any additional specifications demanded by the clients.
  • Agents working with clients can also see the results live on the loadings.
  • For more convenience, the“Source Supply Pipeline” can be integrated with your email where it immediately notifies any subscribers of any changes pertaining to their products - if a new document is uploaded!


Source Supply incorporates proven project management tools and practices including clear key performance indexes. This infrastructure has allowed us to move swiftly from a resource provider to a full service partner able to view each contract as a project, with a distinct life cycle.

The Source Supply Procurement & Supply Process

i. Request Received - Customer places a request for quote with us (RFQ)
ii. Enter on the system - We enter the RFQ details in our online database system
iii. RFQ Details Allocated To Manager - The request is allocated to the relevant procurement and supply manager who has the specialist knowledge and experience in working with these particular types of goods
iv. Issue Three Quotes - We use our extensive market knowledge to place the request with the best suppliers. Then we provide our client with three quotations from which to choose.
v. Time To Decide - Once our client has confirmed the quotations have been received, we wait to hear if they decide to accept one of them


vi. Payment Of The Order - We issue an invoice based on the quote and await receipt of payment
vii. Factory Visit - We visit the factory of the supplier and check they can export. Once the checks have been made to our satisfaction we pass the quality certificates for the products
viii. Sticking To The Schedule - The sales team keeps in touch with the supplier on a weekly basis to make sure they are keeping to the agreed schedule for supply and delivery of the order
ix. Confirm Shipping Activity - The logistics department logs the planned shipping activity in the online database system to confirm it is booked
x. Book Inspections - The logistics department also book any inspections needed e.g. government inspections, field testing etc
xi. Final Factory Visit - We visit the factory for a final time to see the goods and confirm the order is ready to be loaded. We also take pictures as proof of our visit and the condition of the goods
xii. Prepare For Shipping - The goods are transported from the supplier and loaded into our chosen warehouse to await shipping documentation


xiii. Shipping Documents Created - We create all shipping documents and checking with our client that all the detail are correct
xiv. Documents Sent To Client - The documents are sent by DHL to the client with way bills, packing lists, invoices and any certificates or keys needed for vehicles, machinery.
xv. Two Sets Of Keys - We always send one set of keys with any machinery or vehicle and we send one set by DHL. This is to make certain our client receives at least one set in case the shipping line loses the keys sent with the goods


It’s estimated that up to 7,000 different languages are spoken around the world. This can be a real problem if you are seeking to source a product from a place with a different language from your own. At Source Supply, we are a team of multilingual, multicultural and talented professionals providing a personal and specialized service for all of our clients’ Sourcing, Supply & Procurement needs. We speak:

  • English
  • Dutch
  • Portuguese
  • Spanish
  • French
  • Cantonese
  • Swahili
  • Afrikaans
  • Russian

Apart from the languages above, we can conclusively conduct business in other languages of your choice. Feel free to contact us and request for your language, we will understand your requirements!